Shipping & Returns
SHIPPING & HANDLING
Enquire to receive a shipping quote.
Store pickup is available.
DISPATCH OF ORDERS
Orders are normally dispatched within 5 business days of Order Confirmation subject to all ordered items being in stock.
If any items cannot be fulfilled from your order we will contact you via email.
RETURNS POLICY
We will gladly assist with returns and exchanges of our products.
- With a receipt or tax invoice we e can provide a refund
- All returned goods must be unused, in original packaging, and in saleable condition
- Receipts and tax invoices must be valid and intact.
All refunds will be provided back in the original tender. Credit card refunds must be processed back onto a credit card.
Commercial quantities are not generally available for change-of-mind returns or exchanges.
Unfortunately, we cannot offer a change of mind refund or exchange on the following items:
- Custom-made products
- Any product/s specially cut to size at your request
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You’re entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You’re also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.
We will accept product returns and provide you with a replacement, refund or repair where:
- The product is faulty or is not of acceptable quality; or
- The product is not for its intended purpose; or
- The product does not match its sample or description.
We recommend you retain your receipt, as we may require proof that you purchased the product from us. Our Team Members will be able to advise you whether a refund, exchange, repair, or replacement is available, and may record your proof of identification when processing a return without proof of purchase.
